Customer Care
How can we assist you with your luxury experience? Explore our frequently asked questions or connect with our concierge team.
How can I track my luxury shipment?
Once your order has been dispatched, you will receive a confirmation email containing your unique tracking number. Our concierge team monitors every high-value shipment.
Do you offer international white-glove delivery?
Yes, we provide complimentary white-glove delivery services to over 40 countries, including personalized delivery scheduling and unboxing.
What is your policy on seasonal exchanges?
We offer a 30-day window for seasonal exchanges. Items must be in original condition with all security tags intact.
Are my items insured during transit?
Every shipment is fully insured until it reaches your specified delivery address. We take full responsibility for the safety of your purchase.
Still have questions?
Our global concierge team is available 24/7 to assist with your inquiries.
Contact Concierge